If there is a problem with your order, please contact us immediately by email at customerservice@bicwarehouse.com, or by phone at (718) 534-2472 or Toll Free at (866) 948-6215, we will make sure you are satisfied.

All products being returned must be 100% complete, packaged in original packaging with all accessories. A restocking fee may apply.

Call for a Return Authorization (RA) Number at (718) 534-2472 or Toll Free at (866) 948-6215, or email to returns@bicwarehouse.com.

All returns must have a valid Return Authorization Number. Orders returned without a Return Authorization will not be refunded. Do not attempt to return your order to the address whence it came. The return-to address will be provided with the Return Authorization Number assigned to you.