You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
For now, we are only shipping orders to the 48 contiguous United States. We will be expanding our shipping capabilities in the very near future to ship globally - stay tuned.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Shipping date estimates may appear on the shipping quotes page.
Orders, generally, take 1-3 business days to dispatch and another 1-5 business days to arrive. Orders Containing Hazmat Items may take longer to arrive as it can only ship via Ground.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found under Additional Information on the item page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.